Need personalized help?:

Elertus and SafElert Customer Service

Solving the Most Common Problems

Not sure how to setup your new Elertus or SafElert? Start here.

Receiving the occasional Loss of internet alert? Click here.

Is your Elertus or SafElert sensor not connceted at all? Click here.

Click here for the solutions to false alerts with your sensor.

Do you offer phone-based customer support?

Click here if you need help changing the alerts in your account.

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Frequently Asked Questions

Q: I changed my Wi-Fi router and my SafElert no longer works. What can I do?

Q: How do I change my acount's primary email address?

Q: How do I change my account password?

Q: I did not get my setup email, what do I do?

Q: Why do I get internet connection lost alerts?

Q: Do I need to setup the device again after changing the batteries?

Q: Can I use the SafElert internationally?

Contact Us

If you have one of those harder-to-solve problems you can always send us an email or create a support ticket to receive personalized help.

Email us: support@elertus.com